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Making customer experience (CX) your business secret weapon …

The reality Customer experience has become a key focus for businesses in every industry. Businesses that lead in delivering delighted customer and employee experiences (EX) outperform the competition on both growth and profitability. Business leaders understand that there is long-term value in being customer-centric and significant risk in failing to be. The push to become …

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How 67 minutes on mandela day can change our world and benefit your business

On 18 July every year, Nelson Mandela International Day is observed worldwide as companies, organisations and individuals join in a global movement to honour our former president’s life’s work and to change the world for the better. It is a great opportunity for companies and individuals to ask: “What can we do to make the …

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Registration of information officer and PAIA manual deadline extension

REGISTRATION OF INFORMATION OFFICER in terms of The Protection of Personal Information Act, 4 of 2013. THERE IS CURRENTLY NO DEADLINE for the registration of information Officers due to numerous technical problems on the Information Regulator’s registration portal. This means that no responsible party will be held liable for not registering an Information Officer by …

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How SMMEs Can Benefit Financially from the Fourth Industrial Revolution

The Fourth Industrial Revolution (4IR) refers to the blurring of boundaries between the physical, digital, and biological worlds. It’s a fusion of advances in artificial intelligence (AI), robotics, the Internet of Things (IoT), 3D printing, genetic engineering, quantum computing, and other technologies. This leads to organisational and structural changes, some not so readily welcomed, particularly …

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Got Cryptocurrency? Here’s How Much SARS Wants…

Cryptocurrencies are not new, but recent developments, including the massive gains they experienced since last year, have placed them under the spotlight. South Africans’ notable interest in them, and SARS’ renewed focus on the wealthy’s undeclared assets, together with its improved capabilities to track taxpayers’ transactions, suggest SARS is intentional about tracking these activities and …

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